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Professional Certificate · Bachelor's level · CPP-19
Change Management and User Training
For: Project managers, business focal points, in-house trainers and IT managers who support the roll-out of a new system.
Learning outcomes
- Develop a change management plan based on an impact analysis.
- Provide users with suitable training and appropriate support.
- Design short, lightweight training materials, including in a national language.
Programme over 4 weeks
| Week | Content |
|---|---|
| Week 1 | Impact analysis by population group; resistance, change relays, senior management involvement. |
| Week 2 | Change management plan and communication plan. |
| Week 3 | User training: needs analysis, relay trainers, short and lightweight materials, tutorials, training in a national language. |
| Week 4 | Professional simulation: change management plan for a supplied case or, with the organisation's written consent, for a real project, and a training session delivered by the learner. |
Assessment
Marked professional simulation, assessed against a rubric (70%): change management plan and a delivered training session, using the same rubric on campus and online; online knowledge-check quiz (30%). Real-world settings are used only with the organisation's written consent; no individual is implicated.
The certificate is awarded with a mark of at least 10 out of 20.
Optional: Deployment and Measuring Adoption
An additional 1-credit module over 2 weeks (CPP-19C), awarded as a separate certificate; together with this certificate, it makes up the full course component of the original programme.
- Deployment: pilot site or full roll-out, cutover, on-site support, enhanced support at start-up.
- Measuring adoption: actual use, satisfaction, support requests.
At your own pace: the self-paced pathway
In a class, this certificate takes 4 weeks, on the cohort's dates. On the self-paced pathway, you start whenever you like, online, and progress at your own pace. The price is the same.
Estimate how long my pathway will take
- Duration
- about 4 weeks
- Estimated end
- 4 weeks after you start
- Examination
- Online, subject to available slots, no earlier than 4 weeks after you start
- Payment
- In a single payment
An indicative estimate, for a start today and 40 hours of work. You can change your pace along the way; the pathway must be completed within 12 weeks (about 3 months) of your start. Your e-Campus access opens with your first payment.
Admission
Experience of projects or of user support assessed on application. Admission based on application; detailed requirements set by the school.
The credits you earn are recognised without further assessment if you later join the programme they come from, Professional Bachelor's degree in IT Project Management, within a period set by the certificate regulations.